Effective date: September 5, 2026
Last updated: September 5, 2026

At Olive Wood Arts Works, we want you to be satisfied with your purchase. If there is a problem with your order, please review the following terms and contact us at sales@olivewoodarts.com.

1. Returns Within 30 Days

Return requests must be made within 30 days of delivery. After this period, we cannot offer a return, refund, or exchange.

To qualify for a return, the item must be:

• Unused and in its original condition.

• Complete, without missing parts.

• Returned in its original packaging.

• Packaged carefully to prevent damage in transit.

Before sending an item, email sales@olivewoodarts.com with your order number and reason for the return. Do not send a return without first contacting us and receiving return instructions. Include your order number inside the package.

2. Handmade Olive Wood Characteristics

Our products are handcrafted mainly from natural olive wood. Variations in wood grain, color, texture, knots, carving details, and dimensions are part of each item’s handmade character and are not considered defects.

Product colors may also appear slightly different depending on lighting, photography, and screen settings.

3. Items That Cannot Be Returned

We cannot accept returns for:

• Items damaged, altered, used, or missing parts for reasons unrelated to our error.

• Items returned more than 30 days after delivery.

• Personalized, engraved, made-to-order, or custom products, unless they arrive defective or damaged.

• Items sent without prior return authorization.

These limitations do not affect any rights provided by applicable law.

4. Damaged or Defective Items

If an item arrives damaged or defective, contact us within three business days of delivery at sales@olivewoodarts.com and include:

• Your order number.

• A description of the problem.

• Clear photographs of the item.

• Photographs of the packaging and shipping label.

We may ask you to complete a short carrier statement or affidavit. If we confirm that the item was defective, damaged during shipping, or incorrect because of our error, we will arrange a replacement, refund, or store credit and cover reasonable return-shipping costs.

5. Missing or Lost Packages

If your tracking information shows a delivery problem or your package has not arrived, contact us. After confirming that the shipment appears lost or undelivered, we will file a claim with the shipping carrier or insurer.

You may be required to complete a verification form confirming that you did not receive the package. Once the required verification is completed and the claim is eligible, we will normally process a replacement order within three business days.

Carrier claims generally cannot be filed until:

• 20 days after shipment for orders within the United States.

• 40 days after shipment for international orders.

Replacement or refund eligibility remains subject to carrier confirmation and applicable shipping-insurance requirements.

6. Refunds and Store Credit

We will inspect returned items after they arrive. We will then notify you whether the return has been approved and whether you will receive a refund or store credit.

Approved refunds cover the eligible item price. Original shipping charges are not refundable because they have already been paid to the shipping carrier.

If we provide a prepaid return label for a return that was not caused by our error, the label cost will be deducted from your refund. Partial refunds may be issued when appropriate, depending on the returned item’s condition.

Approved refunds will be sent to the original payment method. After we issue the refund, your bank or card provider may take up to 10 days to post it to your account.

7. Late or Missing Refunds

If an approved refund has not appeared:

1. Check your bank or payment account again.

2. Contact your card issuer or payment provider.

3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received the refund, email sales@olivewoodarts.com.

8. Exchanges

We replace items when they are defective, damaged, or incorrect. To request an exchange for the same item, contact sales@olivewoodarts.com with your order number and the information required under the damaged-items section.

Because our products are handmade, an exact replacement may not have identical wood grain, color, texture, or carving details. If the same item is unavailable, we may offer a comparable replacement, store credit, or refund.

If you want to replace your item with a different type, you will be charged the cost difference and the new shipping costs, and we will manage the difference with you via email correspondence prior to making the exchange..

9. Return Shipping

If the return results from our mistake or from a confirmed defect or shipping-related damage, we will cover reasonable return-shipping costs and, where appropriate, provide a return label.

For other approved returns, the customer is responsible for return-shipping costs. International customers are responsible for international return shipping unless the return results from our error or applicable law requires otherwise.

For items valued above $75, we recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee receipt of an untracked return and can generally refund or replace only items that reach us.

10. Contact Information

For return, refund, exchange, or delivery questions, contact:

Olive Wood Arts Works
Email: sales@olivewoodarts.com
Address: 3109 Sundown Ln, Saginaw, MI 48603

Please contact us before mailing a return, as the authorized return destination may differ from our business address.